Service Manager Responsibilities:
Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
Setting up and maintaining a service desk and evaluating its efficiency.
Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
Monitoring department issues and client complaints to create methods to lessen recurring issues.
Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
Maintaining strong relationships with manufacturers, dealers, and sales representatives.
Helping to train new employees in company procedures.
Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
Service Manager Requirements:
A bachelor's degree in business, administration, or related field.
Previous sales and management experience may be advantageous.
Strong industry knowledge.
Excellent leadership, communication, sales, and customer service skills.
Computer literacy and good organizational skills.
Strong creative thinking and problem-solving skills.
The ability to work under pressure and handle stress.
|5 - 7 Years
|2 Lac 50 Thousand To 2 Lac 75 Thousand P.A.
|Engineering / Engineering Design / R&D / Quality
|Other Bachelor Degree
|Good Communication Leadership Problem Solving Customer Focus Time Management Analytical Skills Conflict Resolution Empathy Service Head
Pensive Supremo Edu Private Limited
|Pensive Supremo Edu Pvt. Ltd. is counted amongst the leading names in the placement sector of Guwahati. We are in the business of providing best-in-class placement services at the most reasonable charges. We offer a wide assortment of placement services that includes career consultancy services, corporate training services, educational consultancy services, manpower recruitment services, and placement consultancy services. To provide all these services with the utmost professionalism, we have appointed a reliable team of meticulous and deft professionals. These professionals are best known for their modern working styles and ability to complete the assigned tasks within the promised timeframe.
Hi! Simply click below and type your query.
Our experts will reply you very soon.